Return & Refund Policy

We accept returns within 14 days of delivery for unopened, undamaged items in original packaging. To initiate a return, email [email protected] with your order number and reason for return. We will provide a return shipping label for defective items. For non-defective returns, return shipping is the customer's responsibility.

Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–7 business days.

Because our kits are curated and assembled by hand, opened kits are not eligible for return unless there is a defect or fulfillment error (wrong item, missing item, damaged item). If you receive a defective or incorrect order, contact us within 7 days of delivery with a photo and your order number.

If your order arrives damaged or defective, contact us within 7 days of delivery. We will send a replacement or issue a full refund — your choice. We may ask for a photo of the damage for our records.

Corporate orders are non-refundable once production has begun. We confirm all order details — quantity, customization, delivery addresses — before starting production. Please review your confirmation carefully. If there is a fulfillment error on our part, we will make it right.

Opened kits (unless defective), custom or personalized orders, and corporate orders in production are not eligible for return.

To initiate a return or report a problem: [email protected]